Refund policy

🛑 Refund Policy (Australian Consumer Law Compliant)
Due to the digital and instant nature of our embroidery files, we do not offer refunds, exchanges, or cancellations for change of mind once the files have been downloaded or accessed. Please double-check your machine's hoop size and required file formats before purchasing.
Consumer Guarantees
Under the Australian Consumer Law, our digital products come with guarantees that cannot be excluded. You are entitled to a remedy if a digital file has a major failure, which includes:
  • The file is corrupt, broken, or faulty and cannot be used.
  • The file is completely different from its description or preview image.
Resolving Issues
  • If you experience a technical problem or a faulty stitch-out, please contact us within 14 days of purchase at sewastonishingmed@gmail.com
  • Please provide photo proof of the embroidery issue and specify your machine type. If the file has a major defect that we cannot fix within a reasonable time, a replacement file or full refund will be issued.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sewastonishingmed@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sewastonishingmed@gmail.com.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.